Peer-Reviewed Journal Details
Mandatory Fields
Ruijer, E,Grimmelikhuijsen, S,Hogan, M,Enzerink, S,Ojo, A,Meijer, A
2017
September
Government Information Quarterly
Connecting societal issues, users and data. Scenario-based design of open data platforms
Published
Optional Fields
Open data platform User requirements Scenario-based design Societal issues OPEN GOVERNMENT DATA SERVICE DESIGN EXPERIENCE MUNICIPALITIES PARTICIPATION TRANSPARENCY ENGAGEMENT INNOVATION BARRIERS ADOPTION
34
470
480
Governments around the world make their data available through platforms but, disappointingly, the use of this data is lagging behind. This problem has been recognized in the literature and to facilitate use of open datasets, scholars have focused on identifying general user requirements for open data platform design. This approach however fails to take into account the variation of open data practices and specific contexts of usage. This study, therefore, argues that next to general requirements: we also need to collect context-specific user requirements for open data platforms. We take different societal issues as the starting point for open data platform design. To illustrate the value of this context-specific approach, we apply scenario-based design methodology in the Province of Groningen in The Netherlands. The results show that different scenarios result partly in similar but also partly in different user requirements, leading to a deeper and richer understanding of user requirements. We conclude that a context-specific approach thereby connecting data, users and societal issues can be used to guide government agencies and designers in efforts to develop open data platforms that actually meet the needs of citizens.
10.1016/j.giq.2017.06.003
Grant Details
Publication Themes