Peer-Reviewed Journal Details
Mandatory Fields
Lawton; A, McKevitt; D, Millar; M
2000
July
Public Money & Management
Coping with ambiguity: Reconciling external legitimacy and organizational implementation in performance measurement
Published
()
Optional Fields
LOCAL-GOVERNMENT
20
1
13
19
This article reports the results of a study of the implementation of performance measurement in 74 UK public sector organizations. Performance measurement is often imposed on organizations by external stakeholders and those charged with implementation have to reconcile the demands of competing interests. These interests reflect the complex relations that 'street-level' public organizations engage in. The authors use institutional theory to make sense of how these relations, and the competing demands of performance measurement, are managed.
http://www.tandfonline.com/doi/abs/10.1111/1467-9302.00218
http://dx.doi.org/10.1111/1467-9302.00218
Grant Details
Publication Themes