WATERNOMICS is a water information platform that aims to raise awareness about efficient water management using ICT to provide users with insightful and actionable data (Curry et al., 2014). This paper discusses the user needs that 3 different types of users have from a water information platform. In particular, during the early stages of development of the WATERNOMICS platform we have prepared and conducted a set of focus groups and user tests with users from the WATERNOMICS pilot sites. These pilot sites are quite divergent in terms of types of users of the information platform.
The first pilot is an airport (Linate airport, Milano–Italy) where, managers, employees and related business managers need to have access to the airport’s water information in a way that supports decision making. The second pilot will be conducted in the municipality of Thermi (Greece) and will increase the awareness of participating households regarding their water consumption and give key information that can empower them to manage their water consumption more efficiently. Finally, the third pilot is to be conducted on the university and secondary school buildings of NUIG (National University of Ireland–Galway). Users inthis last environment include both managers and students. Apart from efficient water management within the school environment, this pilot will also exploit how children can transfer their increased awareness to their parents and in turn help them reduce water consumption