Conference Publication Details
Mandatory Fields
International Conference on Information Systems Development (ISD2010)
Having a Customer Focus in Agile Software Development
Optional Fields
Prague, Czech Republic, August 25-27
This research looks at the customer focus of agile software development teams. The study is part of a larger study examining how the twelve principles of Beyond Budgeting are operationalised in the context of an agile development environment. Using two case study sites and a semi-structured interview approach the customer focus of agile teams operating within two large organisations is examined. In these organisations the direct customer is not the end user of the product; rather they are another group within the organisation downstream of the agile development team. The results suggest that while organisations may espouse to have a customer focus the structures may not be in place to enable sufficient sharing of customer knowledge and utilisation of customer feedback. Emergent themes from the study suggest that customer identification, customer characteristics, customer location and the teams┐ experience of the customer and their domain may have an impact on the customer focus of an agile team.
Grant Details
This work was supported, in part, by Science Foundation Ireland grant 10/CE/I1855 to Lero - the Irish Software Engineering Research Centre (
Publication Themes