Conference Publication Details
Mandatory Fields
Clohessy, T., Acton, T., Morgan, L.
The 30th Bled eConference
The Impact of Cloud-Based Digital Transformation on ICT Service ProvidersÂ’ Strategies
Optional Fields
Digital Transformation, Cloud Computing, Strategy, Case study, ICT service provider
Bled, Slovenia
The relationship between digital transformation and strategy formulation in the context of new digital technologies is emerging as a research area which is ripe for investigation. Recently, information system researchers have focused their attention on exploring this relationship in the context of cloud computing-based digital transformation. However, while extant research has explored this relationship from an adopter perspective, there is a dearth of research which has used an information and communications technology (ICT) service provision viewpoint. Taking the perspective of fifteen ICT service providers, this comparative case study elucidates how cloud-based digital transformation has impacted these organisationsÂ’strategy formulation processes. This paper provides the following insights. First, cloud-based digital transformation can positively impact the realisation of strategic objectives in terms of deliberate strategies such as agility and competitive positioning. Second, we present a process model which delineates how ICT service providersÂ’strategy formulation was observed to be an emergent process, encompassing recursive cycles of business model experimentation and iteration, organisational learning and organisational adaptation, primarily as a result of the profound disruptive and innovative impact of cloud-based digital transformation.
Grant Details
Publication Themes
Applied Social Sciences and Public Policy, Informatics, Physical and Computational Sciences