Peer-Reviewed Journal Details
Mandatory Fields
Clohessy, Trevor; Acton, Thomas; Morgan, Lorraine
International Journal of Cloud Applications and Computing
The Impact of Cloud-Based Digital Transformation on IT Service Providers: Evidence from Focus Groups
In Press
Optional Fields
Cloud Computing Digital Transformation IT Service Provider Business Model Focus Group
Cloud-based digital transformation is having a profound impact on new and incumbent information technology service providers. In transitioning from traditional to cloud-based service provision, some IT service providers are experiencing substantial difficulties in realizing effective business models. Taking the perspective of 20 large business model mature and small and medium enterprise born-on-the-cloud multinational IT service providers, this focus group study contributes to the dearth of research examining the broader impact of cloud computing on IT service providersÂ’ business model. The study provides two core insights. First, using the STOF business model framework, the paper provides a vivid contextual understanding of the nuanced impact of cloud-based digital transformation along four core business model domains: service, technological, organisational and financial. Second, the study identifies a number of salient challenges which are impacting IT service providersÂ’ efforts to effectively leverage the benefits of cloud-based digital transformation.
Grant Details
Publication Themes
Applied Social Sciences and Public Policy, Informatics, Physical and Computational Sciences