Conference Publication Details
Mandatory Fields
Chouikh, A,Ojo, A,Driss, OB,Bertot, J,Estevez, E,Mellouli, S
9th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2016
Exploring the Affordances of Social Media Platforms in Supporting Emerging Public Service Paradigms
WOS: 2 ()
Optional Fields
Social Media in Government Social Media Platform Affordances Citizen-to-Citizen Service Citizen-to-Government Service Intermediary-to-Government C2C C2G and I2G E-GOVERNMENT BENEFITS TWITTER IMPACT
Estevez E.,Bertot J.,Mellouli S.
Montevideo, Uruguay
Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the primary interaction channel for emerging co-delivered services involving Citizen-to-Government (C2G) interactions. This work explores the affordances of the social media platform as a more natural platform to support not only C2G, but also Citizen-to-Citizen services (C2C) and Intermediary-to-Government (I2G) services. By considering a set of concrete C2C and C2G initiatives, we determine 1) the extent to which social media platform affordances support these initiatives, 2) the relative advantage of using these social media platforms over traditional government websites. Insights from this work should help in moving Government Social Media policies to cover the use of social media channels for C2C, C2G and I2G services.
Grant Details
Publication Themes
Informatics, Physical and Computational Sciences